Bureau of Labor Insurance e‑Service System Redesign
Restructured one of Taiwan's largest public service systems, improving usability on mobile devices.
2019
Challenge
The old system was outdated and hard to use, and many people were opening it on small phone screens, which made the experience frustrating. Our goal was to turn this complex platform into something clear and easy for everyone.
Approach
As the lead designer on the team, I was responsible for the platform’s information architecture and visual design.
Information architecture & usability
We started by analyzing over 200 existing application items and functions, then restructured the whole information hierarchy so it makes sense for both first-time users and long-time government staff. My designs used familiar components like a clear navigation bar, breadcrumbs, and explicit CTAs to guide users through the system.
- services and functions analyzed and restructured
- 200+
Responsive design for all users
Many users open the platform on their phones, so it had to work well on small screens. I defined the breakpoints and design guidelines for desktop, tablet, and phone, which also made the engineers’ work easier.
Building a scalable design system
To keep so many features consistent, I built and iterated the platform’s design system. It gave every screen a shared set of components, sped up our design work, and made collaboration with the development team smoother.
Outcome
I worked on the redesign in 2019. After subsequent development and implementation, the new system launched in 2024 and now serves millions of Taiwanese employers and workers through one unified platform.
Fun fact: This project was a turning point for me. It was my first major UI project, and I couldn’t have done it without the guidance of my colleagues: Steven, Weiwei, Sarah, Ash, Bright, Jude, Carol, and Evan. Their guidance and mentorship helped me navigate every challenge along the way.